Privacy Policy

1. Who We Are

2. Information We Collect

We may collect information you provide directly to us, including:

• Name
• Phone number
• Email address
• Service address
• Vehicle details
• Appointment details
• Insurance-related information you choose to provide
• Any message, notes, photos, or other information you submit through our forms, calls, text messages, or email

We may also automatically collect limited technical information when you use our website, such as:

• IP address
• Browser type
• Device type
• Pages visited
• Time spent on pages
• Referring website
• General location information based on IP address
• Cookie and analytics data

3. How We Use Your Information

We may use your information to:

• Provide quotes
• Schedule appointments
• Deliver auto glass repair, replacement, calibration, and related services
• Communicate with you by phone, text, email, or website form
• Verify service details and insurance information
• Respond to questions and customer service requests
• Improve our website, services, and customer experience
• Maintain business records
• Prevent fraud, misuse, or security issues
• Comply with legal obligations

4. Cookies and Analytics

Our website may use cookies, pixels, analytics tools, and similar technologies to improve site performance and understand how visitors use the website.

These technologies may collect information such as:

• Browser and device information
• Pages viewed
• Site interactions
• Approximate location
• Referral source

We may use tools such as Google Analytics, advertising platforms, or similar third-party services if enabled on our site. These providers may use cookies or similar technologies to help us measure traffic and marketing performance.

You can control analytics cookies through the cookie banner on our site, through the Cookie Settings link in the footer, or through your browser settings. Blocking some cookies may affect website functionality.

5. How We Share Information

We do not sell your personal information.

We may share information only as needed with:

• Insurance companies or claim administrators, when relevant to your service request
• Service providers that help us operate our business or website, such as website hosting, analytics, scheduling, CRM, form processing, payment processing, or communication tools
• Contractors or technicians working on our behalf
• Government authorities, law enforcement, or other parties when required by law or to protect our rights, safety, or property
• A buyer or successor in connection with a business transfer, merger, or sale of assets

We share only the information reasonably necessary for these purposes.

6. Text Messages, Calls, and Communications

If you contact us by phone, submit a form, or provide your phone number, you agree that we may contact you regarding quotes, scheduling, appointments, updates, customer service, and related business communications.

Message and data rates may apply depending on your carrier and plan.

We do not send promotional text messages unless you have agreed to receive them, if required by law.

7. Data Retention

We keep personal information only for as long as reasonably necessary for business, customer service, legal, tax, accounting, insurance, and recordkeeping purposes, or as otherwise required by law.

How long we keep information depends on the type of information and the reason we collected it.

8. Data Security

We use reasonable administrative, technical, and physical safeguards to protect personal information. However, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.

9. Your Choices and Rights

Depending on where you live, you may have rights regarding your personal information, such as the right to:

• Request access to certain personal information we hold about you
• Request correction of inaccurate information
• Request deletion of certain personal information
• Ask questions about how your information is used

To make a privacy-related request, contact us at:

We may need to verify your identity before completing certain requests.

10. Children's Privacy

Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13 through the website. If you believe a child has provided us personal information, please contact us so we can review and delete it if appropriate.

11. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of those third parties. We encourage you to review their privacy policies.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will post the updated version on this page and update the "Last Updated" date above. Your continued use of the website after changes are posted means you accept those changes, to the extent permitted by law.

13. Contact Us

If you have questions about this Privacy Policy or our privacy practices, contact: